Our goal is always to provide high quality parts and accessories. Unfortunately, sometimes products can be damaged in shipping, defective from the factory or simply not what you really wanted in the first place. Crossed Industries will accept your returns, with a few conditions:
- Please email us with the order details, return reason and pictures at [email protected] to start all returns. Please have all relevant part numbers, sales orders, receipts and details of the return request available. Crossed Industries will contact you once we have review the return request with the return information, documents needed and the process for completion.
- Any return must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.
- If you are trying to return something that is not defective or damaged, a restocking fee of 10% will be charged and only accepted within 30 days of purchase/shipment. The last thing we want to do is charge additional fees, but there are shipping charges, processing charges and credit card fees incurred on all transactions. The restocking fee simply covers those charges.
- Customers will be responsible for shipping costs on all returns. No returns will be available after 30 days of purchase/shipping. Shipping cost on defective or damaged products will be determined per the manufacture’s policies.
We will do our best to fix the issue in a timely matter. Please note, in many cases we have to abide by the manufacture’s processes and warranty policies. We will help you through this the best we can. Please have your receipt information ready to discuss or attached to your email.